Given the current health situation, at Dinamica Ballet we are acting to protect our team, clients and suppliers. At the same time, we are doing and will do everything in our power to operate as normally as possible. This is how are we managing the situation these last days:
How are we working now
We have closed our showroom and our offices to the public. The entire management, sales, customer service and marketing team continue to work from home. Only one person, responsible for preparing orders and managing shipments, works from the warehouse few hours a week.
Our sales team is operative
If you have any questions or need a quotation, our sales team is 100% active working from home. Contact us through the contact form on our website if you need a quotation or send us an email. At the moment we have deactivated the web chat some hours and the phone lines may not be available all the time.
We continue making shipments
We have limited package preparation and pickup to twice a week. The person who prepares our orders takes the necessary safety and hygiene measures to prepare shipments with maximum security. If you place an order we will ask you about your availability for the reception of the shipment and thus coordinate it in the most efficient way with the carrier. We are in permanent contact with the transport companies with which we work; today deliveries are made in Spain and other countries of the European Union but we cannot guarantee delivery within our standard deadlines. The carriers we have worked with this last days have also followed strict guidelines for hygiene and social distancing.
We have available stock
As of today, we have stock of all our ballet barres. We do not know to what extent we will be able to continue producing in the coming weeks and we will inform you of our availability at all times when you contact us. The stock of our mirrors is more limited, contact us and we will inform you based on the products you need.
Our highest priority in the health of all of us; equipment, customers, suppliers and carriers. As for most companies, this situation is a challenge of enormous difficulties. We will do our best to remain active and prioritize everybody’s safety in this unexpected situation. We will make decisions based on how the everything evolve, always following the recommendations of the authorities.
Much strength for everyone.